Xscroll is a plug and play mouse, it works with any Windows OS. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. Check if your laptop recognizes the mouse or not in the Device Manager. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. What is your global warranty on your products?
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Tried to change batteries, even downloaded drivers from your website, but nothing changes. My mouse has a left button problem – when I click once, sometimes it clicks twice.
I bought a Genius product seven days ago. The supported OS is always shown on the package.
How do I solve this? Check if your laptop recognizes the mouse or not in the Device Manager. The dongle, KB, and mouse require a code pairing process. You can also try it on a different laptop or another USB port to exclude the battery geniys problem.
The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal.
Genius Xscroll USB Optical Mouse (Black) Overview – CNET
One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not gebius. Unfortunately, we do not offer global warranty on our products.
If you have any other questions, contact customer support for assistance. If yes, there is no need to install a driver. I need a service manual to check for potential problems, so can repair it ourselves.
GEMMP – Hewlett-packard (HP) – Genius GM P Optical Mouse
Xscroll is a plug and play mouse, it works with any Windows OS. The mouse sensor data read performance will be impacted. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. When you have SmartGenius setting problem, how to solve it? If gnius cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.
Check if your device is a plug-n-play device or not.
S so that means no driver is required always check that package contents. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.
What is your global warranty on your products? Please try to change a new gm-0322p first if gm0-3022p.
Genius Download Center
My laptop cannot detect the product and the gm-03022o is not moving in Windows 7, why? The mouse is 2. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. Only if the model has a special function or Macro key setting is when you need to install the driver.
You can log in into your Amazon account and generate a Amazon return label. What can I do? We have some problems with your product. Can you send me the driver? Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
Is Xscroll compatible with 32 and 64 bit systems?